Refund and Returns Policy

Returns Made Gentle & Simple

We want every family to love their purchase from Minimal LuxDepot. But if something doesn’t work out, we’re here to make it right — with a return policy designed to be easy, fair, and family-centered.

1. Return Period

You may request a return or refund within 30 days of receiving your order.

2. Conditions for Return

To be eligible for a return:

The item must be unused, clean, and in original packaging.
All tags, inserts, and protective wraps must be intact.
A proof of purchase (order ID or confirmation email) is required.

3. Items Not Eligible for Return

Due to hygiene and safety regulations, the following items cannot be returned:

Teething toys or chewable silicone items
Opened soft toys or plush dolls
Personalized or final sale items

4. How to Request a Return

Email [email protected] with your order number and reason.
Await approval and return instructions.
Ship your return using a secure and trackable method.

5. Refunds

Once your return is received and approved, your refund will be issued to the original payment method.
Processing takes 5–7 business days after inspection.
We’ll notify you by email once complete.

6. Refund Delays

If your refund hasn’t appeared:

Check your bank or card account again after a few days.
Contact your bank or payment provider.
If it’s still unresolved, reach out to us and we’ll help investigate.

7. Exchanges

We offer exchanges for:

Defective or damaged items
Incorrect products shipped

Please contact us with photos and a description, and we’ll issue a replacement or refund as appropriate.

8. Return Shipping Costs

Return shipping is paid by the customer unless the return is due to our error.
We recommend using a trackable service.
Original shipping fees are non-refundable.

9. Gift Returns

If your item was marked as a gift:

You may request store credit in the value of the return.
If the item was not marked as a gift, the refund will go to the original purchaser.

10. Questions or Concerns?

We’re here to help make things right.

📧 Email: [email protected]
🌐 Website: https://minimalldco.shop

We believe the best customer experiences are built on kindness, clarity, and trust — just like great toys.